Retail Returns Policy

Eco-Source wants its customers to be satisfied customers.

This Retail Returns Policy governs products purchased from the online retail store on the web site accessed at the URLs and (the "site").

If any product purchased from the site does not perform as advertised or has a manufacturer's defect, you may return it to us for a refund within 30 days of purchase. Shipping costs will not be refunded.

Returned products must be undamaged, unused, clean, and in otherwise new condition with original packaging and documentation and must be accompanied by the original invoice. Packages returned with postage due cannot be accepted.

Before returning anything to Eco-Source, please send us an email (at [email protected]), explaining the reason for the return. We will provide a "Return Authorization Number" that should be marked prominently on the mailing label.

All returns must be sent to: Returns, Eco-Source, #345, 2-2026 Lanthier Drive, Ottawa, ON K4A 0N67

If you have any questions relating to our retail returns policy, please contact us

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